Customer service is the cornerstone of the Relay Fitness Group promise to the fitness industry. We offer innovative products designed to reduce downtime. However, even the best products need preventative maintenance and repairs on occasion. We are committed to providing the highest level of service to all of our customers. Whether you need to order new parts, find an owner’s manual or request in-home service, Relay Fitness Group has got you covered.
Nationwide Service Network
We seek out the best service techs in the industry and then we provide them with thorough training and certification. This ensures that you will see a local service tech in your home to address your specific problem, and they will diagnose and correct the problem the first time with as little impact to you as possible. To locate your local service tech or schedule a service appointment, please
Contact Customer Service
For those times when you want to speak with someone to help diagnose a problem or set up a service call, we invite you to chat with one of our live customer service representatives at 866.714.0009 Ext. 3. They are available from 8AM-8PM EST to address your concerns in real time.
Whatever your service need, Relay Fitness Group is committed to providing the answers to keep your equipment downtime to an absolute minimum so that you can achieve all of your fitness goals.